Dh88 FAQ — All Your Questions Answered in One Place

No. Under dh88's policy, each person is allowed only one account. Opening multiple accounts is a violation of platform rules and may result in all associated accounts being suspended. If you have accidentally created more than one account, please contact support immediately.

You must be at least 18 years old to register on dh88. We are committed to responsible gaming and strictly discourage anyone under 18 from creating an account. Valid ID may be required during KYC verification for age confirmation.

KYC verification is required to make withdrawals and process large transactions. Simply upload the front and back of your National ID or passport along with a selfie to complete verification. The process is usually completed within 24 hours.

dh88 supports all major payment methods popular in Bangladesh — bKash, Nagad, Rocket, and bank transfer. Cryptocurrency payments are also accepted. All payment methods are fully secure and encrypted.

The minimum deposit on dh88 is BDT 500 and the minimum withdrawal is BDT 1,000. The maximum daily withdrawal limit depends on your account level and KYC verification status. VIP members enjoy higher withdrawal limits.

Withdrawals via bKash and Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Having your KYC verification completed and all details accurate will speed up the process.

dh88 does not charge any deposit fees. However, your payment service provider (such as bKash or Nagad) may apply their own transaction fees. For withdrawals, a small processing fee may apply on certain methods — please review the terms and conditions before transacting.

A 100% welcome bonus is awarded on your first deposit after registering. For example, deposit BDT 1,000 and receive an additional BDT 1,000 bonus — giving you a total balance of BDT 2,000. Use a promo code at registration to claim the bonus, or it may be credited automatically after your first deposit.

Bonus funds cannot be withdrawn directly. You must meet the specified wagering requirements before bonus funds become withdrawable. Typically, you need to wager 20–30 times the bonus amount. Terms may vary by offer — check the promotions page for full details.

A percentage of your total daily losses is returned to you as cashback. The cashback rate is typically between 5% and 15%, depending on your account level or VIP tier. Cashback is automatically credited to your wallet after midnight each day.

Share your personal referral link or code with friends. When a friend registers using your link and makes their first deposit, both of you will receive a bonus. The more referrals you make, the bigger the bonus. Referral bonuses have no wagering requirements.

dh88 offers Bingo, Bet, Fish Game, Sports Betting, Live Casino, slot machines, and much more. Game Lobby The page lists all available games. New games are added regularly. Every game is playable on both mobile and desktop.

dh88's Sports The minimum bet in this section starts at just BDT 20. You can bet on cricket, football, tennis, and more. Both live betting and pre-match betting are supported. Odds are updated regularly based on market conditions.

Yes. All games on dh88 use internationally certified RNG (Random Number Generator) technology, ensuring that every game outcome is completely random and unbiased. This is verified through third-party audits and licensing.

Yes, absolutely. dh88 uses 256-bit SSL encryption to keep all your information secure. Your personal data is never sold or shared with third parties. For more details, please visit our Privacy Policy Read.

After logging in, go to Account Settings and enable 2FA under the "Security" section. An OTP will be sent to your mobile number, which you'll need to enter each time you log in. This is the most effective way to protect your account from unauthorized access.

Change your password immediately and contact dh88 support. Our security team will investigate promptly and take the necessary action. Also update the passwords for your mobile number and email account. Never share your login credentials with anyone.

dh88 offers 24/7 live chat support. Just click the live chat button at the bottom right of the website. You can also reach us by email at [email protected] — responses are typically sent within 1–2 hours.

Complaints can be submitted via live chat or email. When filing a complaint, please include your account ID, a description of the issue, and any relevant screenshots. Our team will review your complaint and work to resolve it within 48 hours.

Yes, dh88 customer support is fully available in Bengali. Our support team is trained with Bangladeshi users in mind and can communicate in Bengali with ease. Reach out in Bengali for any issue and get a fast resolution.

You can set daily, weekly, or monthly deposit and betting limits from your account settings. Once a limit is set, it cannot be increased before the designated period ends — this is in place to protect you. For more details, please Responsible Gaming View page.

Yes. You can temporarily suspend your account for a set period if you wish. Self-exclusion options are available from 24 hours up to 6 months. During this time, you will not be able to log in or make any transactions. Contact support to activate this option.