Privacy Policy

Dh88 Privacy Policy — How Your Information Stays Protected

We believe you should have full control over your personal information. This Privacy Policy explains transparently how dh88 collects, uses, and protects your data.

Last Updated: January 2026 Version 2.5 Bengali Version
Security Standards
256-bit SSL Encryption
Secure Data Servers
No Sale to Third Parties
KYC Verification
GDPR-Compliant
Effective Date: January 1, 2026 Applicable to: Bangladesh & International Users Organization: dh88 Gaming Ltd.

Dh88 takes your privacy seriously. When you use our platform, protecting the personal information you share with us is our top priority. This Privacy Policy applies to the dh88 website (dh88.ng), mobile app, and all related services.

By using dh88's services, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully. If anything is unclear, feel free to reach out to our support team.

This Privacy Policy is part of our Of the Terms & Conditions section. Reading both documents together will give you a complete understanding of all dh88 policies.

1

What Information We Collect

Dh88 collects various types of information to deliver its services. Data is gathered in two main ways — what you provide directly, and what is collected automatically through your use of the platform.

Type of Data Example Methods of Collection
Identifying Information Full name, date of birth, national ID number During Registration & KYC
Contact Information Phone number, email address On the Registration Form
Financial Information Mobile banking number, transaction history For Deposits & Withdrawals
Technical Information IP address, device information, browser Automatically
Gaming Information Betting history, game preferences, session duration While Using the Platform
Location Information Approximate location (IP-based) Automatically

We never store your full bank account number, card number, or PIN. Payment information is encrypted and stored with the highest level of security.

2

Purpose of Data Use

Dh88 uses your information only for specific, legitimate purposes. We never use your data unnecessarily, and it is never used beyond its intended purpose.

  • Account Management: To verify registration and login, and to ensure account security.
  • Identity Verification (KYC): To verify age and identity and to prevent fraud.
  • Payment Processing: To securely process deposits and withdrawals.
  • Customer Support: To resolve your questions and complaints.
  • Responsible Gaming: To detect unusual gaming behavior and provide appropriate assistance.
  • Legal Obligations: To comply with anti-money laundering laws and regulatory authority directives.
  • Product Improvement: To analyze user behavior and further enhance the platform experience.
  • Marketing (Consent-Based): To send promotional offers where you have given your consent.

You may opt out of marketing communications at any time — through your account settings or by contacting support.

3

Sharing Data with Third Parties

Dh88 never sells your personal information to third parties for commercial purposes. However, in certain limited circumstances, data may be shared in order to deliver our services:

  • Payment Processor: To process transactions with approved payment partners including bKash, Nagad, and Rocket.
  • Identity Verification Agency: With approved verification partners for the KYC process.
  • Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.
  • Technology Partner: With trusted service providers for platform operations and security, all operating under strict confidentiality agreements.
  • Fraud Prevention: To protect all users from fraudulent activity.

Every third party must comply with dh88's privacy standards and may only use data for the specified purpose.

Dh88 never sells or transfers your personal information to advertisers, marketing agencies, or any unknown third parties.

4

Cookies & Tracking Technologies

The dh88 website and app use various types of cookies and tracking technologies to make your experience smoother and more personalized.

  • Essential Cookies: To maintain login sessions and ensure security — the platform cannot function properly without these.
  • Functional Cookies: To remember your preferred language, settings, and game list.
  • Analytics Cookies: To understand which parts of the platform are most used and to improve the overall experience.
  • Security Cookies: To detect fraud and bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.

We never share your cookie data with third-party advertising networks.

5

Technical Data Security Measures

Dh88 employs industry-leading technology to keep your data secure. Our security systems are continuously updated and tested to ensure your information remains protected at all times.

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • AES-256 Database Encryption: Stored data is kept in encrypted form.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Firewall & DDoS Protection: Protection capable of blocking external attacks.
  • Regular Security Audits: Regular audits conducted by third-party experts.
  • Restricted Access: Only authorized personnel may access the necessary data.
  • Auto Logout: Automatically logged out after a period of inactivity.

In the event of a security breach, dh88 will notify affected users within 72 hours and take all necessary steps.

6

User Rights

As a dh88 user, you have several important rights over your own data. Contact our support team to exercise any of these rights.

Your Data Rights

Your Rights as a dh88 User

Right to Access Your Data

You can request to know and view what information we hold about you. We will provide it within 30 days of your request.

Right to Rectification

If any of your information is inaccurate, you may request a correction. dh88 will make the update promptly.

Right to Erasure

After account closure, you may request deletion of all personal data beyond what is required by legal obligation.

Right to Restrict Processing

You may request that the processing of your data be restricted under certain circumstances.

Right to Data Portability

You have the right to download your gaming history and account information in a standard format.

Right to Withdraw Consent

You may withdraw your consent for marketing communications or optional data collection at any time.

7

Data Retention Period

Dh88 does not retain your data longer than necessary. Retention periods are determined by the type of information:

  • Account Information: For the duration of active account use and up to 5 years after closure (legal obligation).
  • Financial Transaction Details: Minimum 7 years — in accordance with anti-money laundering laws.
  • Gaming Logs: Up to 3 years.
  • Customer Support Contact: Up to 2 years.
  • Cookies & Session Data: After the session ends or a maximum of 12 months.

Certain data must be retained for a set period due to legal obligations. Once that period expires, the data is securely deleted.

8

Protection of Minors' Data

Dh88 services are intended for users aged 18 and above. We never knowingly collect personal information from minors.

Age is verified during the registration process. If a minor attempts to open an account, it will be immediately closed and all associated data will be deleted.

If you believe a minor is using dh88, please notify our support team immediately. We will take prompt action.

9

Changes to the Privacy Policy

Dh88 may update this Privacy Policy from time to time. Revisions may be made due to regulatory changes, technological developments, or updates to our services.

  • For significant changes, advance notice will be provided via email or an in-platform notification.
  • The "Last Updated" date at the top of this policy will always be kept current.
  • Continued use of the platform following significant changes will be considered acceptance of the updated policy.

Make sure your account has a valid email address to receive notifications about policy changes.

10

Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our dedicated privacy team. We aim to respond within 7 business days.

Email

[email protected]

For privacy-related requests

Live Chat

24/7 Support

For Immediate Assistance

Why dh88's Privacy Policy Can Be Trusted

Our Key Data Protection Features at a Glance

Military-grade encryption

All your data on the dh88 platform is secured with 256-bit SSL encryption — the same standard used by banks and government institutions.

Transparent KYC Process

Data collected for identity verification is used solely to confirm age and identity. KYC documents are stored securely on encrypted servers.

No Sale of Data

Dh88 never sells your personal information to third-party advertisers or marketing agencies. Your data is used solely to improve our services.

GDPR-Compliant Policy

Dh88 operates in accordance with the highest standards of international privacy law. The rights of both Bangladeshi and international users are equally upheld.

Regular Security Audits

Third-party cybersecurity experts audit dh88's systems multiple times a year. Any vulnerabilities identified are resolved promptly.

User Controls

You have full rights to view, correct, download, or delete your data. Any request will be processed within 30 days.

Safe & Transparent Platform

Enjoy Gaming on dh88 With Your Privacy Protected

Your data is kept with the highest level of security on dh88. Enjoy Bingo, betting, fish games, Sports, and much more — completely worry-free.

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